Terms of Service
These Terms of Service ("Terms") are an agreement between you and [Company legal name] ("BLACKVAIR", "we", "us"). They cover your use of the BLACKVAIR website and app (the "Service"). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
1. What BLACKVAIR does
BLACKVAIR helps property owners keep records for their rental properties and research properties to buy. It includes financial records, rent and lease tracking, maintenance and technician scheduling, document storage, property research with value and rent estimates, and an AI assistant called Vaira.
2. Your account
- You must be at least 18 and able to enter a binding contract.
- Give accurate sign-up information and keep your password private. You are responsible for activity under your account.
- If you invite others to your portfolio, you are responsible for what they do in it.
- Tell us right away at [contact email] if you think your account has been accessed without permission.
3. Your data
You keep ownership of the information and files you add ("Your Content"), including property, tenant, financial, technician and maintenance records. You give us permission to store, process and display Your Content only as needed to run the Service for you. Our Privacy Policy explains how we handle it.
When you add information about other people, such as tenants or technicians, you confirm that you have the right to collect and store it and that you will use it lawfully, including under fair housing and tenant privacy laws. You can export or delete your data from Settings.
4. Estimates and research are not advice
Property values, rent estimates, cash flow, break-even rent, return scenarios, projections and other figures in the Service are estimates for research only. They depend on third-party data and on the assumptions you enter, and they can be wrong or out of date. They are not appraisals, and they are not financial, investment, tax, legal or real estate advice. Check important numbers yourself and talk to a licensed professional before you buy, sell, borrow or sign anything.
5. The AI assistant
Vaira uses artificial intelligence to answer questions about your portfolio and the market. Its answers can be incomplete or incorrect. Do not rely on Vaira as your only source for important decisions. When you use Vaira, the details needed to answer your question are sent to our AI provider, as described in the Privacy Policy.
6. Third-party services and content
The Service uses and links to services run by other companies. We are not responsible for their content, accuracy or availability.
- Listing and estimate data comes from RentCast and may not include every property on the market.
- Technician search results come from Yelp, with Yelp's ratings, review counts and links. BLACKVAIR does not vouch for any business Yelp lists.
- Links to sites such as Zillow, Yelp, Angi, Thumbtack, the Better Business Bureau and state license lookups open those sites in a new tab. BLACKVAIR does not book, pay or vouch for any technician or business you find there. Check licenses, insurance and reviews before you hire anyone.
Google Maps
The Service includes Google Maps features and content, including Google Street View imagery. Your use of Google Maps features and content is subject to the then-current versions of the Google Maps / Google Earth Additional Terms of Service and the Google Privacy Policy.
Text messages (auto-dispatch)
For technicians and contractors. If you opt in on a BLACKVAIR join page or by texting JOIN, you agree to receive recurring automated text messages from BLACKVAIR on behalf of the property owner who invited you. Messages include repair job offers, cancellations and confirmations. Reply with a time number to accept, N to pass. Frequency varies with the owner's repairs.
For tenants. If you tick "Text me when a technician is booked" on a repair request, or agreed with your landlord to receive texts, you may get texts confirming technician visits for your home.
Reply STOP to any message to opt out, and HELP for help. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. Agreeing to texts is not a condition of any purchase. We do not share mobile numbers or text consent with third parties for their marketing.
For property owners. You may only add a technician to auto-text after they agree to receive automated job texts, and you may only choose to text all tenants if they agreed to texts, for example in the lease. You are responsible for that consent and for the accuracy of the numbers you enter. Hiring and paying a technician is between you and the technician.
7. Acceptable use
Do not:
- break the law, or use the Service to discriminate against tenants or applicants;
- upload content you do not have the right to share, or that contains malware;
- try to get into accounts or data that are not yours, or probe or disrupt the Service;
- scrape, copy or resell the Service or its data, or use it to build a competing product;
- remove or hide copyright, attribution or logo notices, including Google's.
8. Fees
[Describe plans, prices, billing, renewals and refunds here, or state that the Service is currently free.] We will tell you before any change to what you pay.
9. Ending your account
You can stop using the Service at any time. We may suspend or end access if you break these Terms or if we need to for legal or security reasons. Export your data before you close your account.
10. Disclaimers
The Service is provided "as is" and "as available". To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not promise the Service will be uninterrupted, error-free or that estimates will be accurate.
11. Limitation of liability
To the fullest extent the law allows, BLACKVAIR will not be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data, arising from your use of the Service. Our total liability for any claim is limited to the greater of the amount you paid us in the 12 months before the claim or $100.
12. Indemnity
You agree to defend and hold BLACKVAIR harmless from claims arising from Your Content, your use of the Service, or your breach of these Terms or the law.
13. Changes to these Terms
We may update these Terms. If a change is significant, we will let you know in the app or by email before it takes effect. Using the Service after that date means you accept the updated Terms.
14. Governing law
These Terms are governed by the laws of the State of [Florida], without regard to conflict of law rules. Disputes will be handled in the courts located in [County], [Florida], unless the law requires otherwise.
15. Contact
[Company legal name]
[Mailing address]
[contact email]